NWIX Strengthens 24x7 Technical Support

21st February 2011 – Leading infrastructure service provider NWIX, has made significant changes to its technical and engineering support functions and now offers 24x7 tier one, two and three support to both its customers and partners using its networking solutions.

NWIX builds high performance network solutions, utilising its own national fibre optic infrastructure, for organisations that rely on the Internet to do business and those that need very high bandwidth such as data centres.

It has introduced a three tier support structure to ensure its customers are ‘always on’ which comprises of:

The Customer Management Centre

A team of skilled service desk staff are on hand to be the first point of call in the unlikely event of an incident.

The Network Operations Centre

This team monitors NWIX’s network 24x7 and proactively responds to any incidents.

The Senior Network Engineering Team

This team of highly skilled engineers is deployed to NWIX’s customers to resolve complex technical issues.

Nick Whittaker, founder and Chairman of NWIX said: “All of our solutions and products come with 24x7 technical and engineering support. We go far beyond just a helpdesk function by also offering second and third line support.

“Our team constantly monitors our network for incidents which means that in most cases, our customers do not even know when incidents have taken place – the network just keeps working. However, in the unlikely event of an incident, our customers can depend on a comprehensive support service to get things back on track quickly.”

NWIX is also developing a ‘white labelled’ support solution for its trusted partner network where NWIX’s network solutions have formed part of a larger project.