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Service Levels

Support: The network is proactively monitored on a 24x7 basis so, if possible, failures can be detected and put right in advance and any faults arising are dealt with immediately.

Service Levels Agreements: Comprehensive SLAs detail restoration targets in response to faults and provide guarantees on service uptime. Compensation covers both delays to installation and loss of service.
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Service Summary

Presentation:
100Mbps to multiple 10GE
CDR: Fixed
  
Local Access: 
Connect via local / appropriate carriers
Network Availability:
99.5% on single circuits, 99.99% on protected
Platform:Foundry
Topology: Single Point to Point
Diverse Point to Point
Back-up Options:
N +1 Protected Switch
Service Fulfilment:30 working days if on-net
95 working days if off-net
SLA: 
Service Uptime: Up to 99.99% available
  

International Connectivity

NWIX can provide international connectivity to data centres, POPS and Internet Exchanges through its network of global partners. This can provide access to both Europe and the US and open up opportunities that may not otherwise be available to the service provider.

For service providers it can cut the cost of extending their own networks and provide high speed low latency, resilient connectivity outside the UK. NWIX has deliberately chosen non-conventional transatlantic routes which are more secure and less congested than many of the traditional paths and can provide service providers with resilience through diversity.