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Service Levels

Support: The network is proactively monitored on a 24x7 basis so, if possible, failures can be detected and put right in advance and any faults arising are dealt with immediately.

Service Levels Agreements: Comprehensive SLAs detail restoration targets in response to faults and provide guarantees on service uptime. Compensation covers both delays to installation and loss of service.
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Service Summary

 Presentation:100Mbps to 10GE 
 CDR: Fixed
 Latency: N/A
 Local Access:
Connect via local / appropriate carrier
 Network Availability:99.5% on single circuits, 99.99% on diverse
 Platform:
Foundry
 Topology:Layer 2 Single or Multi-homed
 Back-up Options:N +1 Protected Switch
 Service Fulfilment:30 working days if on-net
75 working days if off-net
 SLA: 
Service Uptime: Up to 99.99% available                       
  

IP Transit

IP Transit provides guaranteed access to the Internet and
is available from NWIX either as a single or multi-homed service. NWIX uses only tier 1 service providers; Level 3 and Global Crossing, as both provide high performance networks with access to all worldwide domains.

IP Transit provides direct links to many of the world's
largest content and access providers and, unlike
peering access, is guaranteed so customers achieve increased dependability of service.

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What you get with IP Transit