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Service Levels

Support: The network is proactively monitored on a 24x7 basis so, if possible, failures can be detected and put right in advance and any faults arising are dealt with immediately.

Service Levels Agreements: Comprehensive SLAs detail restoration targets in response to faults and provide guarantees on service uptime. Compensation covers both delays to installation and loss of service.
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Streaming
Online media distribution is booming. Sports broadcasters, music and film providers, television networks, user-generated content sites as well as the adult industry are delivering more video over the Internet. Because users have access to higher broadband connections and demand online video to be delivered smoothly and quickly, streaming is becoming more important. This is particularly true in certain industries such as the Adult industry where content is largely paid for and are therefore more demanding.

Streaming is ideal for businesses who need to ensure customers receive a continuously quality rich media experience. With streaming media or video  the user does not have to wait for the file to download before seeing, the file arrives in a continuous stream and plays as it arrives.

True Streaming
Level 3's CDN supports true streaming. The caching and download service handles high quality download and progressive download of large media files. The streaming module allows users to click and start watching immediately both pre-recorded media and live events without a download delay.

Private Network Distribution
CDN Streaming nodes from Level 3 are connected by the private fibre optic network which allows streamed content to be distributed across the CDN quickly and reliably. Combined with direct peering arrangements with the majority of major ISPs, streamed content passes to end-users without touching the public internet.

Key Service Features
- Operates on the Level 3 Internet backbone, one of the world’s largest IP networks 
- Strategically placed CDN nodes to help ensure the fewest average hops to any IP address in the world 
-  Runs on the foundational technology patented by Level 3 to provide the shortest, best route to content requestors 
- Allows for scalable capacity across the entire portfolio of Level 3 CDN services, which are optimised for delivery 
  of large video files
- Handle HD content, flash crowds and peak loads effortlessly
- Increase download speeds and quality as content is instantly available at the edge of the Internet, optimally cached 
  at the "doorstep" of your customers' ISP networks

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